OUR COMPETITIVE ADVANTAGE

 DEDICATED OWNERSHIP AND LEADERSHIP

HHA Services is a privately held, American-owned company with an ownership group that invests personally and financially, providing the best long term results for our clients and our associates.  Only a privately held company with dedicated ownership and leadership and a ‘can do’ culture can make this commitment to exceed each customer’s expectations.                                                        

  LARGE ENOUGH TO SERVE AND SMALL ENOUGH TO CARE

HHA Services has the sufficient critical mass in both financial resources and management expertise to serve the largest clients.  Yet we are still small enough to know that every client is important to our future.  You will not be lost in the bureaucracy.  We know each client by name. 

  CONTROLLED GROWTH

The key to our success has been to grow one client at a time through excellent service.  Unlike our competition, we are not required to hit quarterly sales targets to please the financial markets.  We will not take on new business that would adversely affect our current clients, drain our resources or stretch our associates thin.  

  SHARED RISK

We will guarantee our cost and guarantee our performance.

  FLEXIBLE, RESPONSIVE, RESPONSIBLE

We are hard working, responsive, agile and quick.  When we make a mistake, we take responsibility, fix it, improve our process and move on without argument.  You will get answers to your questions, we will provide solutions, and together we will achieve success.

  CREATIVE, TALENTED, DEDICATED PEOPLE

Our people love what they do.  We pay them well, treat them with respect and train them continuously.  In return, they go the extra mile every day to deliver outstanding customer service.  The front line service associates are the most important link in the delivery of exceptional customer service.  We create a positive work environment, invest in their training and safety, embrace their diversity, expect and harness the best of their talents.

 

  PASSIONATE ABOUT CUSTOMER SERVICE

Great customer service needs to be hardwired into an organization from the top down. At HHA Services, we are committed to customer service.  Prior to employment, we screen each manager for customer service aptitude.  Once hired, each manager attends our customer service school.  On location, their annual evaluations are based on the delivery of exceptional customer service to our clients. 

  EXCELLENT MANAGEMENT PROGRAMS

We spent years designing and fine tuning our management programs.  We have proven systems with best practices.  Our programs are specific for each service line, and we tailor these programs to meet your specific and unique needs. 

  “BEST IN CLASS” PRODUCTS, EQUIPMENT, AND PARTNERS

To deliver the best, you must start with the best ingredients. From food service supplies to housekeeping equipment, we purchase from the nation’s leading suppliers. We only partner with firms that offer leading brands, superior service and the most technologically advanced systems and software. We leverage our national purchasing power and then pass any discounts to our clients.

  COMMITTED TO QUALITY

We are a Total Quality Management company and adhere to Malcolm Baldrige management principles. We are continually assessing our management systems, identifying critical areas to improve, and implementing action plans that close performance gaps.  We have also adopted and embraced Clients for Life TM concepts.

  PLANNING THE LONG TERM

We are proud to be celebrating our 36th year of service. Many of our clients and associates have been with us for the entire journey. Our goal is not to become the largest firm in our industry, or just large enough to sell out.  As our Vision states, our goal is to be the leader in support service management.  We continue to strive toward excellence, planning for the next 36 years.

 

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